🌱 1. Essential 10-minute set (for quick calls or online chat)

1. “When do you actually need support as a facilitator?”

   (Prompt them to describe the last time they got stuck or needed help.)

2. “What’s the first thing you do when that happens?”

   (Who or what do you turn to?)

3. “What would make getting that help faster or easier?”

4. “If you had a space just for facilitators — what would make you open it twice a week?”

5. “What kind of things would you like to see from other facilitators?”

   (Stories, tools, short videos, resource swaps, etc.)

6. “What would make you feel proud to post or contribute?”

7. “What are the barriers that stop you from sharing or asking for help?”

8. “How do you like to learn new facilitation techniques?”

   (Live sessions, quick clips, PDFs, peer chat, etc.)

9. “What needs to be off-limits or handled carefully to keep everyone safe?”

10. “What would make this feel culturally safe and welcoming for you and your community?”

🔍 2. Deep-dive (30–40-minute co-design conversation)

Use this when you’re running a proper discovery interview or small group.

A. Warm-up

• “Tell me a bit about your SMART group — who attends, what’s working well?”
• “One word for how facilitation feels this week.”

Use this when you’re running a proper discovery interview or small group.

B. Walk through the last time you needed help

• “What triggered it?”
• “What did you try first?”
• “How long did it take to get what you needed?”
• “What was frustrating or surprising?”

C. Explore the current toolkit

• “What tools, websites, chats, or documents do you use now?”
• “Which of these actually help — and which are a pain?”
• “Show me your current workaround for finding resources.”

D. Test value of proposed features

Read each feature and ask “Would you use this twice a week?” and “Why / why not?”

• DMs with other facilitators
• 20-minute live webinar per month
• Micro-lessons (5–8-min refreshers)
• Resource Drop (one-page tools)
• Staff AMA or researcher Q&A
• Topic spaces (youth, justice, LGBTQIA+, Mob)
• Recognition (badges, shout-outs, opportunities)

E. Cultural safety and governance

Read each feature and ask “Would you use this twice a week ?” and “Why / why not?”

• “What ground rules would make you feel safe sharing here?”
• “How should moderators behave?”
• “If something goes wrong, what’s the right way to handle it?”

F. Future vision

• “If this platform disappeared tomorrow, what would you miss?”
• “If it works perfectly, what changes in your week?”

G. Close

• “Would you join the pilot as a Founding Facilitator?”
• “Who else should we talk to?”
• Confirm consent: “You can edit or withdraw anything you share later.”

Speed round

🧩 1. COMMUNITY & CONNECTION

• Spaces for topic groups (e.g. Youth, Justice, LGBTQIA+, Mob)
  • Yes
  • No
  • Maybe
• Private Spaces (invite-only for cultural safety)
  • Yes
  • No
  • Maybe
• General Feed (see latest posts and comments)
  • Yes
  • No
  • Maybe
• Posts with video, image, or PDF attachments
  • Yes
  • No
  • Maybe
• Comments & threaded replies
  • Yes
  • No
  • Maybe
• Polls inside posts (quick votes)
  • Yes
  • No
  • Maybe
• Likes or reactions on posts
  • Yes
  • No
  • Maybe
• @Mentions to tag people
  • Yes
  • No
  • Maybe
• Direct messages between facilitators (DMs)
  • Yes
  • No
  • Maybe
• Profiles to see other facilitators’ background
  • Yes
  • No
  • Maybe
• Report a Post (flag inappropriate content)
  • Yes
  • No
  • Maybe

🎓 2. LEARNING & CONTENT

• Online courses for facilitator training
  • Yes
  • No
  • Maybe
• Short micro-lessons (5–8 min refreshers)
  • Yes
  • No
  • Maybe
• Live sessions via Zoom (inside the platform)
  • Yes
  • No
  • Maybe
• Replay recordings for those who miss live
  • Yes
  • No
  • Maybe
• Interactive videos with questions or notes
  • Yes
  • No
  • Maybe
• Resource Library (all facilitator tools in one place)
  • Yes
  • No
  • Maybe
• Upload or download PDFs and templates
  • Yes
  • No
  • Maybe
• Certificates when a course is finished
  • Yes
  • No
  • Maybe

🛡️ 4. SAFETY & MODERATION

• Community Manager (staff oversight)
  • Yes
  • No
  • Maybe
• AI moderation
  • Yes
  • No
  • Maybe
• Edit or delete my own post anytime (reversible consent)
  • Yes
  • No
  • Maybe

🔧 5. INTEGRATION & SUPPORT

• Option to connect to future participant community
  • Yes
  • No
  • Maybe
• Mobile-friendly access
  • Yes
  • No
  • Maybe
• Option for future mobile app
  • Yes
  • No
  • Maybe

✍️ 7. FINAL REFLECTION

• “Which features would you use every week?”
• “What’s missing to make this feel safe, useful, and worth your time?”